GOCare is a mobile account alert platform proactively delivering account information (statements, balance, due date, payment confirmation, appointment reminders, and more). Information can be initiated by either TEC or the Customer with the use of “KEYWORDS”. More information can be found at our website at www.TEC.com/AlertsFAQ.

Text alerts are faster and easier than calling the call center or logging on the website. You have immediate access to important account information (like that referenced above) at your convenience. A record of your account status is stored in your SMS history for quick reference.

NO! TEC will send customers 3-5 messages per month. Examples may include: balance amount, your payment is due (and/or past due), and appointment confirmations if applicable. Customers may initiate these inquiries by using the KEYWORDS shown above.

NO! TEC protects its customers and their account information and will never sell or share it for any reason. You will only get text messages from TEC through the GOCare service.

TEC does not charge for GOCare. Customers’ mobile service provider may charge the mobile user to send/receive text messages depending on the terms of their mobile account.

TEC customers do agree to accept text messages per the Company’s Terms and Conditions; however, customers may opt-out at any time by texting STOP to 800-832-2515.

No. GOCare recognizes upper and lower-case letters as the same.

Customers must be opted-in to the GOCare system again if they get a new mobile phone number – not if they get a new phone with the same number. Please ensure you update your TEC account with your new mobile contact number (and delete the old mobile number).

To Opt-Out, text STOP (without additional characters or spaces) to 800-832-2515.

Virtually ALL domestic wireless carriers support the GOCare service offering. For the most current list of those carriers, please see TEC Terms and Conditions.