Residential Account Manager | TEC - Jackson, MS

About the Job

TEC is a communications company with a vision of connecting customers to the world and strengthening the communities we serve. As a family owned and operated business, we value your success and personal growth within the company. We strive to strengthen employees, build customer relationships, expand our fiber network, and increase profitability so that we can reinvest in our employees, company, and communities that we serve. As a Residential Account Manager, you’ll join an elite team that is connecting rural Americans with dedicated fiber broadband services.

With nearly 100 years in business, TEC is an established innovative communications leader. In the early to mid-1900s, TEC connected countless people to the telephone for the first time. And today, we are accelerating access to high-quality, reliable internet solutions for communities that need it most. With offices in Mississippi, Alabama, Tennessee and Louisiana, we are playing a major role in the largest internet infrastructure buildout in the history of our country, and you can be a part of this exciting time.

Job Description

As a Residential Account Manager, you will be responsible for promoting, growing, and selling TEC services and technology, leveraging relationships, and closing new business. If you are competitive, energetic and have had an entrepreneurial spirit, then join TEC!


  • Servicing, maintaining, and growing residential customer base
  • Have a deep understanding of the telecommunications market and the solutions that TEC provides
  • Revenue retention, development, and growth of customer base
  • Improving communications and negotiation skills to renew service agreements, retain revenue, interpret customer needs, and promote company products and services
  • Practicing and exhibiting concise and qualified closing skills to secure and grow revenue
  • Update and maintain customer accounts with customer notes, calls, and documents
  • Broaden customer awareness and nurture residential customers
  • Willingness and enthusiasm to learn and apply new sales techniques

Job Requirements

  • High school diploma; two-year associate degree preferred
  • Previous outbound call center or inside sales experience preferred
  • Experience with Microsoft Office applications
  • Excellent communication skills
  • Experience in residential sales preferred
  • Consultative Selling experience

TEC's dedication to employees is evident in our robust benefit package that includes:

  • Health, Dental, and Vision Insurance
  • Supplemental Coverage - Accident, Cancer, Term Life, LTD
  • Paid Vacation, Personal Time Off, and Holidays
  • 401(k) plan

Send resume, cover letter, and salary requirements to: Human Resources Dept., TEC, Post Office Box 22923, Jackson, MS 39225