It can be very frustrating when your Internet connection goes down.

Here's what to do:

1. Unplug your modem from its power supply.

2. Shut down your computer.

3. After 1 minute:

   1. Reconnect your modem to the power supply.

   2. Turn your computer on.

4. If your connection is still down call technical support.Technical Support (Business & Residential): 1-800-832-2515