Voice Support

Voice - FAQs

Why can’t I make outgoing calls?

Perform the following test procedure:

  • Make sure all of your phones are properly hung up. Check your equipment (e.g., cordless phone, answering machine, or fax) by disconnecting it from the phone jack and power source and then reconnecting it. Sometimes resetting your equipment will restore service. Do a visual inspection of all exposed wiring and connections for damage or loose connections.
  • If you have more than one outlet, check the equipment (phone, fax, modem, etc.) at each outlet to determine whether operation can be obtained from all outlets.
  • To isolate jack or house wiring problems, move a working telephone to each jack in the house to find which location is causing the trouble.

Why am I having trouble receiving calls?

If you are having trouble receiving inbound calls, please check the following:

  • Make sure the ringer on your phone(s) is turned on.
  • Make sure your phone is plugged into an active jack.
  • People calling you must be dialing your correct phone number.

If you get a busy signal when calling your number from a different phone line, please check the following:

  • Make sure all of your phones are hung up.
  • If there is a computer plugged into a phone jack, it should not be connected to the Internet using a dial-up connection.
  • If there is a fax machine plugged into a phone jack, make sure that the fax is functioning properly.
  • If the line is still busy after disconnecting computers and fax machines, disconnect all other equipment from the phone line (for example, answering machines or satellite boxes).


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