TEC | Residential and Business Internet, Voice, and Security
» How do I begin to determine the problem with my Internet?
A simple guide to help you troubleshoot Internet connection issues.internet
» How do I ensure my security settings are correct?
A simple guide to help you make the correct configuration choices.internet
» How to create a MyAccount profile and link your account.
Learn how to create a new MyAccount profile so you can access historical account records, pay bills, and manage your account.internet
» Where can I find the MyBackup client?
Get a list of MyBackup client download links for Windows and OSX.internet
» Why are none of my computers connecting?
Our device connectivity guide helps you troubleshoot connection issues.internet
» Why am I having trouble receiving calls?
A simple guide to help you troubleshoot incoming call issues.voice
» Why can't I make outgoing calls?
A simple guide to help you troubleshoot outgoing call issues.voice
» Can I increase the volume of my keypad?
A list of simple instructions for increasing the volume of your keypad.security
» How do I change the battery in my panel?
Get simple instructions for changing your panel's battery.security
» I forgot my system pass code. Can you give it to me over the phone?
Get instructions on how to recover your system pass code.security
» My keypad is displaying "6F" or "BF". What does this mean?
A simple explanation of the "6F" or "BF" indicator on your keypad display.security
» My system keypad is blank. Does this mean there is no power?
Get a simple list of step for troubleshooting your panel's power issues.security
» What can cause a false alarm?
A simple description of the types of events that can cause a false security alarm.security
» What does "DC" on my keypad display mean?
A simple explanation of the "DC" indicator on your keypad display.security
» Who do I call when I set my alarm off by accident?
Call our Local Number 1-800-832-2515 and request the Monitoring Station to cancel the alarm.security
» Internet Speed Test
Test your current Internet connection speed.internet
» My Internet connection is down, help!
Which steps should you take when your Internet connection is down?internet
» Which browsers does MyTEC support?
MyTEC supports the latest versions of Chrome, Safari, Firefox, Edge, and IE 11.internet
» Comprehensive Calling Features Guide
Make the Most of Your Telephone Servicevoice
» Fact Sheet 988 and Suicide Prevention Hotline
The requirement to transition to 988 as the National Suicide Prevention Hotline will take effect on July 16, 2022.voice
» Mandatory 10-Digit Local Dialing FAQ
Frequently asked questions for Mandatory 10-Digit Local Dialing changes for all phone service providers.voice
» New Mandatory 10-Digit Dialing Procedures
TEC’s Tennessee customers in the 731 area code will soon have new dialing procedures for making local calls.voice
» Preparing for the Transition to the 988 Suicide Prevention Lifeline - Fact Sheet
To ensure that calls to 988 reach the National Suicide Prevention Lifeline, certain parts of the country will need to transition to 10-digit dialing.voice
» Why Won’t My Phone Work?
Help Me Troubleshoot My TEC Phone.voice
» Honeywell App Downloads
Where can I download apps for my security products?security
» Programming my panel.
Help me program my security panel.security
» Troubleshoot and replace faulty security equipment.
Help me troubleshoot and replace my TEC security equipment.security
Call Technical Support