close-up of a monitor

My Internet connection is down, help!

Published: Feb 26, 2019Updated: Nov 05, 2021

It can be very frustrating when your Internet connection goes down.

Here's what to do:

  1. Unplug your modem from its power supply.
  2. Shut down your computer.
  3. After 1 minute:
    1. Reconnect your modem to the power supply.
    2. Turn your computer on.
  4. If your connection is still down call technical support.