While TEC provisions its network and equipment to ensure that its customers can enjoy the speeds to which they subscribe, Internet speeds generally result from a "best effort" service and are dependent on a number of variables*, many of which are outside the control of an Internet Service Provider. See Terms & Conditions for TEC Internet Service.
* Disclaimer Your online encounter depends on more than just the level of service that you have obtained from TEC. At the time you visit a site or use some other sort of online utility, the information that you send and accept ventures:
between your computer and your modem or gateway
through the telephone wires that run throughout your home or business
through the Network Interface Device on the outside of your building and to the TEC network, and then
out to the Internet, which consists of millions of private networks
The service competence speed of your TEC connection only affects item three in the list above; but your online encounter hinges on the performance of all of those factors. For example, a user with a defectively performing computer, but who is receiving our highest service capability speed for their service type, could actually have a "sluggish" online experience. Similarly, a user with a new computer who is trying to access a website at the same time that millions of other guests are attempting to reach that site may also have a "sluggish" online experience, regardless of the maximum capability of their TEC connection.
Actual speeds may vary depending on the number, performance, and configuration of the following:
Connected PC or connecting PCs
Hardware (Processor (Single Core, Multi Core), RAM, Hard Drive (write speed capabilities))
Router and connecting adapters (Gigabit Ethernet required for 100M)
Software Applications
Web Browser/Browser Plug-ins (Flash/Java)
Website/Server Limitations (Not all speed test sites are capable of testing 100M)
Network Congestion
For optimal performance, contact your equipment manufacturer/software developer for required upgrades, configuration redesigns, or troubleshooting guides.