close-up of a monitor

Troubleshoot and replace faulty security equipment.

Published: Feb 27, 2019Updated: Apr 11, 2019

Occasionally security panels experience issues.

Follow these steps to troubleshoot and replace your security panel:

  1. Change the battery. Old, or faulty batteries can cause security panels to malfunction.
  2. If the new battery did not work, or the panel is damaged:
    1. Call us at 1.800.832.2515, or
    2. Contact us via email.