Residential Support
Forgot Password
Help, I forgot my TEC User ID or Password.- business
- residential
- support
Which browsers does MyTEC support?
MyTEC supports the latest versions of Chrome, Safari, Firefox, Edge, and IE 11.- business
- internet
- residential
- support
Troubleshoot and replace faulty security equipment
Help me troubleshoot and replace my TEC security equipment.Programming my panel
Help me program my security panel.- business
- residential
- security
Honeywell App Downloads
Where can I download apps for my security products?Why Won’t My Phone Work?
Help Me Troubleshoot My TEC Phone.Preparing for the Transition to the 988 Suicide Prevention Lifeline - Fact Sheet
To ensure that calls to 988 reach the National Suicide Prevention Lifeline, certain parts of the country will need to transition to 10-digit dialing.New Mandatory 10-Digit Dialing Procedures
TEC’s Tennessee customers in the 731 area code will soon have new dialing procedures for making local calls.Fact Sheet 988 and Suicide Prevention Hotline
The requirement to transition to 988 as the National Suicide Prevention Hotline will take effect on July 16, 2022.My Internet connection is down, help!
Which steps should you take when your Internet connection is down?- business
- residential
- support
- internet
Who do I call when I set my alarm off by accident?
Call our Local Number 1-800-832-2515 and request the Monitoring Station to cancel the alarm.What does "DC" on my keypad display mean?
A simple explanation of the "DC" indicator on your keypad display.What can cause a false alarm?
A simple description of the types of events that can cause a false security alarm.My system keypad is blank. Does this mean there is no power?
Get a simple list of step for troubleshooting your panel's power issues.My keypad is displaying "6F" or "BF". What does this mean?
A simple explanation of the "6F" or "BF" indicator on your keypad display.I forgot my system pass code. Can you give it to me over the phone?
Get instructions on how to recover your system pass code.How do I change the battery in my panel?
Get simple instructions for changing your panel's battery.Can I increase the volume of my keypad?
A list of simple instructions for increasing the volume of your keypad.Why can't I make outgoing calls?
Find simple steps for troubleshooting outgoing call issues.Why am I having trouble receiving calls?
A simple guide to help you troubleshoot incoming call issues.Why are none of my computers connecting?
Our device connectivity guide helps you troubleshoot connection issues.Where can I find the MyBackup client?
Get a list of MyBackup client download links for Windows and OSX.How to create a MyAccount profile and link your account.
Learn how to create a new MyAccount profile so you can access historical account records, pay bills, and manage your account.- faq
- internet
- residential
- business
How do I ensure my security settings are correct?
A simple guide to help you make the correct configuration choices.How do I begin to determine the problem with my Internet?
A simple guide to help you troubleshoot Internet connection issues.Business Support
Forgot Password
Help, I forgot my TEC User ID or Password.- business
- residential
- support
Which browsers does MyTEC support?
MyTEC supports the latest versions of Chrome, Safari, Firefox, Edge, and IE 11.- business
- internet
- residential
- support
Programming my panel
Help me program my security panel.- business
- residential
- security
Why Won’t My Phone Work?
Help Me Troubleshoot My TEC Phone.Preparing for the Transition to the 988 Suicide Prevention Lifeline - Fact Sheet
To ensure that calls to 988 reach the National Suicide Prevention Lifeline, certain parts of the country will need to transition to 10-digit dialing.New Mandatory 10-Digit Dialing Procedures
TEC’s Tennessee customers in the 731 area code will soon have new dialing procedures for making local calls.Fact Sheet 988 and Suicide Prevention Hotline
The requirement to transition to 988 as the National Suicide Prevention Hotline will take effect on July 16, 2022.My Internet connection is down, help!
Which steps should you take when your Internet connection is down?- business
- residential
- support
- internet
How to create a MyAccount profile and link your account.
Learn how to create a new MyAccount profile so you can access historical account records, pay bills, and manage your account.- faq
- internet
- residential
- business